We want you to be completely satisfied with your purchase and strive to provide expert guidance to help you choose the best possible products for your needs.

We also understand that sometimes a product just doesn’t quite fit. This is why we make returns easy.

Text us at +1 - 707-782-4810 notifying us of a return, and wait for a receipt of the text before returning the unopened/unused item.

Credit will be issued in the same manner as the original payment method. Your refund will be initiated within a maximum time frame of 5 working days after your returned item has been received unopened/unused by us. We highly recommend the use of a shipping method such as UPS, USPS, or Fed Ex. We cannot be held responsible for your returned package unless you have obtained proof that it was delivered to us per tracking. Transportation of the product on return to Royal Distributors Ltd. Co. is the responsibility of the purchaser.

Once an order has already been shipped, it cannot be cancelled, rerouted, or redirected.

To cancel an order please call us at 888-684-0044 or text us at +1 707-782-4810. It must be authorized before cancellation. Orders can be cancelled or changed if it is not in transit. Once an order has already been shipped, it cannot be cancelled, rerouted, or redirected. If our commitment to you is not accomplished, please contact us at sales@barbadosjack.com.